Defining the link between effective community engagement and school success

K12 Insight, publishers of the State of K-12 Customer Experience Report, provide access to these other educational resources. Note: resources may include links to K12 Insight products or clients.

The School Leader’s Definitive Guide to Quality
Customer Service

High-quality customer service can mean the difference between retaining or losing students. It’s a way for school districts to distinguish themselves in an increasingly crowded market. In this guide, you’ll learn three reasons why a customer-focused approach in schools is essential.

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5 Strategies to Help You Build Trust With Your
School Community

Learn how to measure community confidence, identify areas of mistrust, develop an action plan, create a positive brand, and reinforce your story with this handy roadmap to providing exceptional customer experiences.

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10 Secrets to Developing a Culture of Exceptional
Customer Service

Teaching and learning matters. But that’s not all. In this guide, former school district superintendent Dr. Gerald Dawkins offers 10 Secrets to Developing a Culture of Exceptional School Customer Service.

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How to Make Customer Service a Part of Your School District’s Strategic Plan

In this Education Week webinar, Superintendent Dr. Debra Pace and Public Information Officer Dana Schafer of the School District of Osceola County, Fla., walk us through how they turned a board priority for a better customer experience into a system-wide strategy that helped transform their district from Good to Great.

Watch the webinar

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