AVAILABLE NOW: The Full 2019 State of K-12 Customer Experience Report

The 2019 State of K-12 Customer Experience Report marks the first-ever national study conducted to evaluate the link between customer experience and school performance.

More than 500 school leaders, including superintendents, department heads, school board members and building principals, responded to our survey, which features research, recommendations and sample customer service standards designed to help school districts build a foundation of community trust through an intentional focus on measuring and improving the K-12 customer experience.

Explore how a focus on customer experience can help your district address critical strategic and operational goals, from reversing declining enrollments to improving safety and security to teacher and staff retention.