Defining the link between effective community engagement and school success

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The annual State of K-12 Customer Experience Report is the first-ever national study to examine the impact of quality of community engagement and the customer experience on K-12 education.

Featuring responses from more than 500 school leaders, including superintendents, department heads, school board members and building principals, the report offers research, recommendations and sample customer service standards for school leaders who are committed to building community trust and making customer service a strategic priority in their districts.

Find out what separates K-12 customer experience from other forms of service, and learn how school leaders are using a commitment to customer service to address critical areas of need, from competition to safety to transportation to teacher and staff morale.

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“For us, customer service is as important as textbooks.”
– Keith Simmons, Chief to Staff, Bibb County Schools, Georgia.
 

Resources (courtesy of K12 Insight)
10 secrets to exceptional K-12 customer service
Make customer service a priority in your schools with these 10 practical ideas.
The Definitive Guide to Quality K-12 Customer Service
Why customer satisfaction in schools is critical-and how to meet this urgent need.
3 ways to deliver a 5-star school experience
What if people could rate your schools on a five-star scale, like Amazon or Zappos?
 
More resources
6 steps to accelerate your community engagement
Veteran researcher Dr. Shelby McIntosh offers key ideas for serving your school community.
Take your strategic plan from Good to Great
Dr. Debra Pace shares her district’s approach to building community trust.
Why building trust is everyone’s job
Get everyone in your school or district involved in improving the school experience.